Refund & Cancellation Policy

1. Monitoring Subscriptions

AI Visibility Monitoring and any other recurring services renew for the term shown at checkout or in the written agreement. Monitoring normally begins with a three-month minimum. After the committed term, you may cancel before the next renewal date by using the available billing flow or emailing billing@hobbyanswer.com.

Canceling stops future renewals. Unless the checkout page or written agreement says otherwise, subscription fees already charged for the current billing period are not automatically refunded.

2. Benchmarks and Category Intelligence

AI Recommendation Benchmarks, category-intelligence projects, and other one-time research engagements involve custom prompt design, testing, analysis, and reporting. Once work has started or a deliverable has been provided, these purchases are generally non-refundable.

If you purchased by mistake or believe there was a billing error, contact us as soon as possible.

3. Growth Sprints and Custom Services

Recommendation Growth Sprints, partner-delivered publishing, implementation work, and custom projects may require deposits, milestones, or full payment before work begins.

Payments for work already completed, reserved, or delivered are generally non-refundable. If a project is canceled before work begins, we may offer a partial refund or credit depending on the scope, timing, and costs already incurred.

4. Missed Inputs and Delays

Many services depend on customer inputs such as product facts, website access, approvals, platform details, and feedback. Delays caused by missing or late customer inputs do not automatically create a refund right.

5. Service Problems

If something is wrong with a deliverable, email support@hobbyanswer.com. We will review the issue and may correct the deliverable, rerun an affected scan, provide a credit, or offer another reasonable remedy.

Because AI systems and public sources change, a shift in an AI answer, citation, score, ranking, or recommendation after delivery is not by itself grounds for a refund.

6. How to Request Help

For billing questions, cancellations, or refund requests, email billing@hobbyanswer.com with your name, company, purchase email, order details, and a short explanation.

7. Legacy Dashboard Purchases

Customers who purchased a legacy dashboard product, scan pack, report, or Radar plan remain covered by the terms shown at checkout and any written commitment made at the time of purchase. This page does not remove access or shorten a commitment already made.