Privacy Policy

1. Information We Collect

• Contact details such as name, email address, company, website, and role.
• Business and product information submitted through forms, intake questions, reports, dashboards, email, or support requests.
• Billing and subscription information handled by payment providers.
• Technical information such as browser, device, IP address, pages visited, form activity, and basic analytics data.
• Uploaded files, approved fact sheets, prompts, scan results, AI answer excerpts, notes, and service history.

2. How We Use Information

• To provide scans, reports, dashboards, recommendations, drafts, support, billing, and account access.
• To communicate about purchases, service updates, renewals, support requests, and relevant offers.
• To improve the website, scoring approach, reporting workflow, and customer experience.
• To protect the service, prevent abuse, debug errors, and meet legal or tax obligations.

3. Sharing Information

We may share information with service providers that help us operate the business, such as hosting, analytics, payment processing, email, customer support, database, and AI infrastructure providers.

We do not sell customer contact information. We do not publish private customer materials unless you approve them or they are already public.

4. AI and Third-Party Tools

Some services may use AI providers or search/research tools to process prompts, product facts, public webpages, scan results, and report drafts. More detail is available in our AI Usage & Data Policy.

5. Retention and Deletion

We keep information for as long as needed to provide services, maintain business records, resolve disputes, improve reports, and meet legal obligations. You may request deletion of account or project information by emailing support@hobbyanswer.com.

Some records may be retained where needed for billing, security, legal compliance, backups, or legitimate business records.

6. Your Choices

You can ask to access, correct, delete, or update your information by contacting us. Depending on where you live, you may have additional privacy rights under local law.

For privacy requests, email support@hobbyanswer.com.